Frequently Asked Questions

DO YOU ACCEPT INSURANCE?

To offer our patients the best care possible, we do not accept insurance (this includes Medicaid and Medicare). If you have health insurance, insurance can be used for services provided outside of Restoration (specialty services, referrals to other providers, imaging, etc).

WHAT IF I HAVE INSURANCE?
WHAT IF I DON’T HAVE INSURANCE?
WHAT PAYMENT METHODS DO YOU ACCEPT?
WHERE ARE YOU LOCATED?
DO YOU ACCEPT WALK-IN APPOINTMENTS?

Yes!

HOW DO I KNOW WHICH TREATMENT IS RIGHT FOR ME?
HOW MUCH DO YOU CHARGE FOR AN INITIAL CONSULTATION?
DO YOU OFFER DISCOUNTS OR SAVINGS THROUGHOUT THE YEAR?
AM I ABLE TO REQUEST A SPECIFIC PROVIDER?
HOW DOES YOUR MEMBERSHIP PROGRAM WORK?
CAN I BRING A FRIEND?

Yes! The more, the merrier.

WHAT IS DIRECT PRIMARY CARE?

In the simplest of forms – direct primary care (DPC) is a way of healthcare that was always supposed to be – simple, convenient, personal, + affordable. On this DPC website, it is explained very well – take a look. 

WHAT KIND OF SERVICES ARE OFFERED AT RESTORATION WELLNESS?

We offer preventative and wellness care as well as care for minor acute illnesses such as flu illnesses, sinus infections, allergy symptoms, urinary tract infections, pink eye, skin irritations, minor laceration repair, suture removal, incision and drainage, ear wax removal, and more! We also draw labs in our office and offer discounted lab prices, as well as some prescriptions.
We also offer IV therapy, injections, weight loss programs, hormone replacement, botox and filler aesthetic services, and more.

IS THERE A CONTRACT OR COMMITMENT? WHAT IS THE CANCELLATION POLICY?
DO I HAVE TO BE A MEMBER TO BE SEEN?
WHAT ARE THE TYPICAL SERVICE THAT ARE PROVIDED WITH MY MEMBERSHIP?
WHAT IF I AM OUT OF TOWN AND NEED A DOCTOR?
DO YOU ACCEPT PATIENTS WITH ALL MEDICAL CONDITIONS INTO YOUR MEMBERSHIP PROGRAM?
WILL I STILL BE REQUIRED TO PAY MONTHLY EVEN IF I DON'T USE ANY SERVICES THAT MONTH?
WHAT IF I WANT TO CANCEL AND RE-ENROLL?
DO I HAVE TO PAY EVERY TIME I COME IN FOR A VISIT?
WHAT IS ONPATIENT?

The onpatient portal is an easy way to manage your personal health records. Benefits of the onpatient portal include:

  • Fill out any paperwork before your appointment to make checking in easier
  • View your upcoming appointments and check-in online
  • Schedule and cancel appointments from your computer or mobile device
  • Message your provider through a HIPAA compliant portal
  • Manage your contact information
  • Access your medical record
  • Have educational material sent directly to your account
  • Connect your child’s account and manage their health record with yours
  • View statements and pay online
WHAT IS A FAMILY NURSE PRACTITIONER OR OTHERWISE KNOWN AS A FNP?

A family nurse practitioner (FNP) is a licensed, independent medical practitioner who works in a variety of healthcare settings. NPs provide a wide range of health care services including the diagnosis and management of acute, chronic, and complex health problems, health promotion, disease prevention, health education, and counseling to individuals, families, groups and communities, among more. NPs hold a Masters Degree in Nursing. In Tennessee, NPs work under the supervision of a physician. Research has shown that patients who see a NP stated that they received high-quality care and were very satisfied. Read more about that here.
To learn more about Nurse Practitioners, look here.

WILL I EVER SEE A PHYSICIAN?

No. The supervising physician at Restoration does not see patients at this practice, but she helps us ensure the best care. She is always available for consultation or questions when needed.

DO YOU HOST PRIVATE EVENTS?
DOES RESTORATION WELLNESS OFFER GIFT-CARDS TO PURCHASE?
DO YOU OFFER TELEHEALTH APPOINTMENTS?

Yes! We do offer telehealth appointments for select patients — Call or text us at 615-470-8124 to inquire.

WHAT IS THE RESTORATION VIP REWARDS APP?

If you love to save money, earn rewards, and be the first to know about specials, then you want to sign up for our app here.

There are also monthly memberships that offer special discounts or treatment packages that offer a buy now, pay later option – Affirm.

Plus, earn $50 off your first visit for just signing up!