- DO YOU ACCEPT INSURANCE?
-
To offer our patients the best care possible, we do not accept insurance (this includes Medicaid and Medicare). If you have health insurance, insurance can be used for services provided outside of Restoration (specialty services, referrals to other providers, imaging, etc).
- WHAT IF I HAVE INSURANCE?
-
Perfect! We advise patients to carry some form of insurance that will cover services that are not covered in your membership – such as an ER visit, hospital stay or major surgery to name a few. The insurance you have will continue to pay for services provided outside of Restoration like imaging, labs (if you wish), medications, specialists visits, etc. We do offer discounts for most medication that you can get through our clinic, as well as labs.
- WHAT IF I DON’T HAVE INSURANCE?
-
That is ok. Insurance is not required nor accepted. We do encourage patients to carry some form of insurance that will cover services that are not included in your membership. An insurance plan that is a high deductible, low monthly premium plan or catastrophic health care plan that would cover you for any unforeseen, expensive circumstances may be a good choice for you. For patients who do not carry a private insurance plan, we can help you with wholesale pricing for labs and most medications.
- WHAT PAYMENT METHODS DO YOU ACCEPT?
-
Cash, all major debit and credit cards, HSA/FSA cards, Apple Pay, Google pay, and Samsung pay. We also offer Cherry financing as well as Care Credit. Plus, through our app, you can use affirm to break your balance down in smaller monthly payments!
- WHERE ARE YOU LOCATED?
-
We are located off S Hartmann Dr, across from Lebanon High School, in Lebanon.
365 S Hartmann Dr Ste 104Lebanon, TN 37087 - DO YOU ACCEPT WALK-IN APPOINTMENTS?
-
Yes!
- HOW DO I KNOW WHICH TREATMENT IS RIGHT FOR ME?
-
Use our online too, call us, or come in for an initial consultation and we will ask your main concerns/goals to come up with a plan that is best for you.
- HOW MUCH DO YOU CHARGE FOR AN INITIAL CONSULTATION?
-
The cost for an initial consultation ranges depending on what service(s) you are inquiring about and the time spent. Due to time spent, we do not offer free consultations.
- DO YOU OFFER DISCOUNTS OR SAVINGS THROUGHOUT THE YEAR?
-
Yes! Be sure to sign up for our VIP app, email list, and follow us on Facebook and/or Instagram to keep up with our discounts and specials.
- AM I ABLE TO REQUEST A SPECIFIC PROVIDER?
-
Yes. Make sure you call or text us at 615-470-8124 to confirm your provider if needed.
- HOW DOES YOUR MEMBERSHIP PROGRAM WORK?
-
For primary care, depending on age, it is a flat membership fee per month for unlimited visits with many healthcare services included (yearly exam with full labs, in office testing, etc).
- CAN I BRING A FRIEND?
-
Yes! The more, the merrier.
- WHAT IS DIRECT PRIMARY CARE?
-
In the simplest of forms – direct primary care (DPC) is a way of healthcare that was always supposed to be – simple, convenient, personal, + affordable. On this DPC website, it is explained very well – take a look.
- WHAT KIND OF SERVICES ARE OFFERED AT RESTORATION WELLNESS?
-
We offer preventative and wellness care as well as care for minor acute illnesses such as flu illnesses, sinus infections, allergy symptoms, urinary tract infections, pink eye, skin irritations, minor laceration repair, suture removal, incision and drainage, ear wax removal, and more! We also draw labs in our office and offer discounted lab prices, as well as some prescriptions.
We also offer IV therapy, injections, weight loss programs, hormone replacement, botox and filler aesthetic services, and more. - IS THERE A CONTRACT OR COMMITMENT? WHAT IS THE CANCELLATION POLICY?
-
We have a 3 month minimum commitment. You must notify us 30 days in advance to cancel your membership. Monthly dues paid will not be refunded if membership cancelled during that month. *There is a one-time $99 start up fee for members.
- DO I HAVE TO BE A MEMBER TO BE SEEN?
-
No! Urgent care or acute care walk-ins are welcomed. A non-member is also welcome to take advantage of our aesthetic, IV therapy, injections, testosterone replacement, or weight loss services. However, to consider Restoration as your primary care provider, membership is required. If you are interested in a membership, stop by our clinic and we would love to answer any questions that you may have.
- WHAT ARE THE TYPICAL SERVICE THAT ARE PROVIDED WITH MY MEMBERSHIP?
-
Included in a membership: unlimited primary care services to include unlimited in person, telehealth, or phone appointments, no co-pays, annual physical, annual well woman exam, strep test, flu test, urinalysis, urine drug screen, simple laceration repair, as well as suture removal. In addition, members can receive many services at Restoration at a discount. Check out the services page for more details.
- WHAT IF I AM OUT OF TOWN AND NEED A DOCTOR?
-
Contact us! We can connect many of ways (Onpatient Patient Portal, Phone, FaceTime, email, text) to discuss your situation. Many minor illnesses can be treated over the phone. If medication is needed, we’ll help locate the closest pharmacy to you to send your medicine.
- DO YOU ACCEPT PATIENTS WITH ALL MEDICAL CONDITIONS INTO YOUR MEMBERSHIP PROGRAM?
-
Everyone is unique + different. Therefore, this is determined on an individual basis. Carrying a different kind of insurance than mentioned above may be what is best for you depending on your conditions. If you have questions or concerns, please contact us!
- WILL I STILL BE REQUIRED TO PAY MONTHLY EVEN IF I DON'T USE ANY SERVICES THAT MONTH?
-
Yes, you will be still be required to pay the monthly membership fee. The monthly membership allows you to be able to access the services provided in your membership with same or next day appointments in office or video/phone call when they are needed.
- WHAT IF I WANT TO CANCEL AND RE-ENROLL?
-
We would love to have you back. We cannot promise any open spots at the time you wish to re-enroll. We only take a certain amount of patients to offer the best, convenient care to our members as possible. If there are no spots available, we can place you on a waiting list!
- DO I HAVE TO PAY EVERY TIME I COME IN FOR A VISIT?
-
There are no office co-pays. Everything is included in your monthly membership fee. However – for services provided that are not included in the membership, there are separate fees. Non-member visits are set at specific rates along with needed services provided during the visit – more on that here. Think of the membership like any other type of membership. Whether you use none or most of the services offered that month, you still will be required to pay the monthly fee. For non-members, price is for every visit.
- WHAT IS ONPATIENT?
-
The onpatient portal is an easy way to manage your personal health records. Benefits of the onpatient portal include:
- Fill out any paperwork before your appointment to make checking in easier
- View your upcoming appointments and check-in online
- Schedule and cancel appointments from your computer or mobile device
- Message your provider through a HIPAA compliant portal
- Manage your contact information
- Access your medical record
- Have educational material sent directly to your account
- Connect your child’s account and manage their health record with yours
- View statements and pay online
- WHAT IS A FAMILY NURSE PRACTITIONER OR OTHERWISE KNOWN AS A FNP?
-
A family nurse practitioner (FNP) is a licensed, independent medical practitioner who works in a variety of healthcare settings. NPs provide a wide range of health care services including the diagnosis and management of acute, chronic, and complex health problems, health promotion, disease prevention, health education, and counseling to individuals, families, groups and communities, among more. NPs hold a Masters Degree in Nursing. In Tennessee, NPs work under the supervision of a physician. Research has shown that patients who see a NP stated that they received high-quality care and were very satisfied. Read more about that here.
To learn more about Nurse Practitioners, look here. - WILL I EVER SEE A PHYSICIAN?
-
No. The supervising physician at Restoration does not see patients at this practice, but she helps us ensure the best care. She is always available for consultation or questions when needed.
- DO YOU HOST PRIVATE EVENTS?
-
Yes. Toxin/Filler/IV events and others!
- DOES RESTORATION WELLNESS OFFER GIFT-CARDS TO PURCHASE?
-
YES! E-gift cards can be purchased here.
- DO YOU OFFER TELEHEALTH APPOINTMENTS?
-
Yes! We do offer telehealth appointments for select patients — Call or text us at 615-470-8124 to inquire.
- WHAT IS THE RESTORATION VIP REWARDS APP?
-
If you love to save money, earn rewards, and be the first to know about specials, then you want to sign up for our app here.
There are also monthly memberships that offer special discounts or treatment packages that offer a buy now, pay later option – Affirm.
Plus, earn $50 off your first visit for just signing up!